REPUBLIC OF THE PHILIPPINES

DEPARTMENT OF TOURISM

Kagawaran ng Turismo

Citizen Charter

To develop a globally competitive, environmentally, sustainable and socially responsible tourism industry that promotes inclusive growth through employment generation and equitable distribution of income thereby contributing to building a foundation for a high-trust society.

The Department of Tourism (DOT) shall be the primary government agency charged with the responsibility to encourage, promote, and develop tourism as a major socio-economic activity to generate foreign currency and employment and to spread the benefits of tourism to both the private and public sector.

As your partner in the promotion and development of tourism that seeks to generate revenue, create jobs and livelihood for the Filipinos and ensure the safe, enjoyable and convenient stay of foreign and domestic tourists in the country, we, the officials and employees of the Department of Tourism, do commit to:

  • provide sincere and honest service to all clientele regardless of age, gender, nationality as well as cultural and religious orientation;
  • render utmost care, urgency and propriety in addressing the needs of every individual and group that seek assistance from the Department;
  • maintain decent and upright practices that demonstrate the qualities and ethical standards of good public service;
  • act and resolve with promptness on complaints against irregular transactions, unclear rules and regulations, neglect in the performance of duties and responsibilities as well as unsatisfactory behavior of officials and employees; and
  • help uplift the morale of the tourism sector by strengthening access to information, service delivery and consultation between the Department and its publics towards good governance.

We Pledge.

Quick Guide to Accreditation

Benefits and Incentives of Accreditation

Progressive Accreditation System (PAS)- Application Procedure

Star-Rating Assessment Procedure

Documentary Requirements for Accreditation

Accreditation Fees

Endorsement Procedure for the Issuance of Tourist Transport Service Franchise

Complaints Handling Process Flow

OTSR Feedback Form

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